-How can I track my package?
Once your
order is en route, you will receive an email directly from us with the tracking
number. If you have not received your tracking number within a few business
days of ordering, please contact us for your tracking information (please first
check your email provider's junk/spam folder).
-What is your privacy policy?
At the 'Fish Maw's & Sea Cucumber Market" we are committed to respecting and protecting your
privacy. We believe that our site should be a safe environment for anyone who
visits and makes purchases. We are also committed to providing you the best
possible online service and experience as well as the best products. See our
complete Privacy Policy.
-What are my ordering and payment options?
For
international orders only we accept WIRE TRANSFER.
-How can I be sure you received my order?
Initially,
we send an email to you confirming receipt of your order within a few minutes
after you have placed your order online. If you do not receive an email
confirming your order, please check your bulk email folder because AOL, Yahoo,
Hotmail and others sometimes block our emails. If you cannot find our email
please email us and we will check to insure that your order was processed
successfully.
-How will I know when my order has been
shipped?
Once your
order is on its way, you will receive an email from us and ship with your tracking
number. If you have not received your
tracking number within a few business days of ordering, please contact
us for your tracking information (please first check your email provider's
junk/spam folder, emails are not getting through to free email
accounts). .
-What happens if an item in my order is out
of stock?
Sometimes
items in you order may fall out of stock, while we are processing your order.
In this event, you will receive an email notifying you of a delay. If you have
other items in your order, we will let you know in the email when we expect the
out of stock item to arrive to us. We will continue to try to fulfill your
order as quickly as possible.
-How long will it take to get my order?
Please see
our Shipping Information page for complete details about how long it will take
to receive your order from the time of placing your order until it reaches your
destination. It is important to include time for order processing and time in
transit when estimating total delivery time. If you are having a party etc. and
need your order by a certain date please be sure to tell us either when placing
your order or contact us now..
-How do I contact "Fish Maw's &Sea Cucumber Market"?
Just send
email (fishmawmarket@gmail.com)to contact us and tell us your concern, and we'll be in touch with you
shortly.
